1. Introduction and Agreement
1.1 About These Terms. These Terms of Service ("Terms") constitute a legally binding agreement between you and House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our"). By accessing or using any of our websites, platforms, or services, you agree to be bound by these Terms. For Advertisers (including agents, builders, and developers), these Terms also include the Listing Agreement, which is incorporated by reference. In the event of any inconsistency between these Terms and the Listing Agreement regarding listing specifics, the Listing Agreement prevails.
1.2 Our Platforms. These Terms apply to all HALP platforms, including www.halp.com.au, www.boutiquedevelopments.com.au, associated mobile applications, and any related websites, features, or services within our network.
1.3 Acceptance of Terms. By accessing or using our services, you acknowledge that you have read and understood these Terms; agree to be bound by them and our Privacy Policy; represent that you are at least 18; and represent that you have the authority to enter into this agreement. If you do not agree, cease using our services.
1.4 Changes to Terms. We may modify these Terms at any time. We will update the "Last Updated" date, notify registered users by email, and prominently display material changes. Changes take effect immediately upon posting (or as otherwise specified). Continued use constitutes acceptance.
2. Description of Services
2.1 Platform Services. HALP operates specialized property discovery and business directory platforms providing: house and land package listings and searches; off-the-plan property information; new development project details; boutique and luxury property showcases; school zone integration and mapping; property calculators and tools; mortgage broker connections; property market insights; professional business listings (freemium); enhanced visibility for premium subscribers; lead generation; business profile management; multi-platform advertising reach; property alerts; saved searches; educational content; market research; and CRM integration.
2.2 Nature of Service. HALP is an information and advertising platform. We facilitate connections, aggregate and display property and business information, and provide tools to assist your research. We are not a real estate agent, developer, builder, or financial advisor. When you submit an inquiry about a property listing, your inquiry goes directly to the listing agent, developer, or builder — HALP does not store or process property-specific inquiries. When you use our platform inquiry forms (Contact Us, Join Us, Advertise With Us), your information is collected and managed by HALP (Pipedrive, ActiveCampaign, Google Drive), governed by our Privacy Policy. HALP does not act as your agent, provide advice, bind you to any transaction, guarantee the accuracy of third-party listings, or control how listing agents use your inquiry information.
2.3 Service Availability. Services are provided "as is" and "as available". We may modify, suspend, or discontinue services at any time. Scheduled maintenance may cause temporary interruptions. Our platform is delivered through AWS hosting and backups, Synergywholesale domain hosting, Google Workspace, Stripe, Pipedrive, ActiveCampaign, and Zapier. Providers may change from time to time and differ between staging and production environments.
3. User Accounts and Registration
3.1 Account Creation. You must provide accurate, current information; maintain the confidentiality of your credentials; be at least 18; create only one account per person; and, for business accounts, provide a valid ABN/ACN.
3.2 Account Security. You are responsible for all activities under your account, maintaining password security, notifying us of unauthorized access, and ensuring no other person uses your account. We are not liable for losses from unauthorized use.
3.3 Account Termination. We may suspend or terminate for breach, false information, fraud, non-payment, or extended inactivity. You may terminate anytime via support@halp.com.au.
4. User Conduct and Prohibited Activities
4.1 Acceptable Use. Comply with laws; use for lawful purposes; provide accurate information; respect IP rights; act in good faith.
4.2 Prohibited Activities. You must not use automated systems without authorization; interfere with platform functionality; attempt unauthorized access; reverse engineer components; circumvent security; post false, misleading or deceptive information; upload malicious code; transmit spam; engage in phishing or fraud; impersonate any person; violate laws; infringe IP; engage in money laundering or fraud; facilitate illegal transactions; violate consumer protection laws; harass, threaten, or abuse other users; post discriminatory content; violate privacy; engage in stalking; resell services without authorization; use our platform to compete; scrape listings for competing platforms; or create multiple accounts to circumvent restrictions.
4.3 Consequences. Violations may result in immediate account suspension or termination, content or listing removal, legal action, reporting to law enforcement, and permanent bans.
5. Property Listings and Information
5.1 Third-Party Content. Property listings and information are provided and owned by developers, builders, agents, agencies, project marketing companies and third-party data providers. HALP does not own or control third-party listings, verify all listing information, endorse any provider, or guarantee availability or pricing.
5.2 Information Accuracy. Property information may change without notice; prices, availability and specifications are subject to change; images and renderings may not reflect the final product; land sizes and dimensions are approximate; school zone information is provided for reference only. Always verify critical information directly with the property provider.
5.3 No Warranties on Listings. We disclaim all warranties regarding accuracy, completeness, currency, availability, fitness for purpose, title, condition, or quality.
5.4 School Zone Information. Sourced from government databases and third parties, provided for reference only, subject to change without notice, not guaranteed to be current or accurate. Always verify catchments directly with the relevant education department and school before making property purchase decisions.
6. Business Directory Listings
6.1 Requirements. Hold a valid ABN or ACN; be a legitimate operating business; comply with laws; provide accurate information; hold necessary licenses.
6.2 Content Standards. Accurately describe services; include current contact information; use your own business name and logo; comply with Australian Consumer Law; avoid misleading or deceptive claims.
6.3 Prohibited. No illegal goods or services; no false or unsubstantiated claims; no violation of professional codes; no bait advertising; no discriminatory content; no IP infringement.
6.4 Subscriptions. Free listings provide basic directory presence subject to availability. Premium subscriptions provide enhanced visibility, require payment, are subject to a separate subscription agreement, auto-renew unless canceled, and follow the refund policy in subscription terms.
6.5 Lead Management. Respond promptly and professionally; you are responsible for how you use customer information; comply with privacy laws and your own privacy policy; do not spam or harass prospective customers; honor representations in your listing.
6.6 Removal. We may remove or suspend listings for breach, credible complaints, non-payment, unlicensed/unregistered business, or prohibited content.
7. Payment Terms (Advertiser Subscriptions)
7.1 Fees and Pricing. Pricing for subscriptions, listings, and services is as displayed on our website or in the applicable Listing Agreement, and at checkout for subscriptions, listings, promotions, and add-ons. Pricing is subject to change with 30 days notice. All fees are in AUD, displayed exclusive of GST unless otherwise stated (GST added at checkout where applicable).
7.2 Payment Processing. Unless stated at checkout, standard processing fees are included in the advertised price. Payments are processed via Stripe (PCI-DSS Level 1). Recurring subscriptions use tokenized payment information stored by Stripe. HALP does not store complete card numbers.
7.3 Billing and Renewals. Subscriptions auto-renew unless canceled. You are billed on your billing date each period. Payment failures may result in service suspension.
7.4 Cancellation and Refunds. Cancel anytime before the next billing date; cancellation takes effect at the end of the current billing period; no partial refunds for unused time; no refunds for voluntary cancellations; pro-rata refunds for technical issues preventing service access; refunds processed within 14 business days.
7.5 Non-Payment. Multiple retry attempts; suspension after 7 days; listing removal after 14 days; you remain liable for unpaid fees; collection fees may be added.
8. Intellectual Property Rights
8.1 Our IP. All content and materials on our platforms are owned by HALP or licensed to us, including logos and trademarks (including "HALP", "House And Land Packages", "Boutique Developments"), website design and functionality, software, text, graphics, images, videos, data compilations, databases, and school zone data aggregations. These are protected by copyright, trademark, and other laws.
8.2 Limited License. We grant a limited, non-exclusive, non-transferable, revocable license to access and use our platforms for personal, non-commercial purposes; view and search listings; use calculators for personal research; and download educational guides for personal use. You may not reproduce, distribute, or publicly display our content without permission; modify or adapt; use commercially; or remove proprietary notices.
8.3 User-Generated Content. You retain ownership of content you submit. You grant us a worldwide, royalty-free license to use, reproduce, modify, and display your content; you represent you have rights to grant this license; your content may be used in our marketing materials.
8.6 Copyright Infringement. Contact legal@halp.com.au with details, evidence, and proof of ownership. We will investigate and take appropriate action.
9. Disclaimers and Limitations
9.1 No Professional Advice. HALP does not provide financial, mortgage, or investment advice. Calculators provide estimates only. Consult qualified professionals for legal, tax, and investment decisions. We are not licensed real estate agents.
9.2 Third-Party Relationships. HALP facilitates connections but does not control third-party conduct; is not responsible for third-party actions; does not guarantee service quality; and is not a party to contracts between you and third parties.
9.3 Data Accuracy. Information may contain errors; property data may be outdated; school information may change; market data is for reference; we are not liable for decisions based on our information.
9.4 Service Availability. We do not guarantee uninterrupted access, error-free operation, feature availability, device compatibility, or absence of viruses. Our platform relies on third-party services (AWS, Stripe); we are not responsible for their failures.
9.5 Payment Processing. While we use PCI-DSS compliant processors, we cannot guarantee absolute security. Report unauthorized transactions immediately. Stripe's terms apply.
10. Limitation of Liability
10.1 Exclusion. To the maximum extent permitted by law, HALP and its directors, officers, employees, and agents are not liable for loss of profits, revenue, data, business opportunities, or cost of substitute services; consequential, incidental, special, or punitive damages; or damage arising from your use of services, errors, third-party conduct, unauthorized access, service interruptions, or property transactions.
10.2 Maximum Liability. Where liability cannot be excluded, our total liability is limited to $100 AUD for free services or, for paid services, the amount you paid in the 12 months prior to the claim or $1,000 AUD, whichever is less.
10.3 Consumer Guarantees. Nothing excludes rights under the Australian Consumer Law. Where the ACL applies, remedies for breach of consumer guarantees are limited (at our option) to re-supplying services or paying the cost of having services re-supplied.
10.4 Indemnification. You agree to indemnify HALP, its affiliates, and their respective directors, officers, employees and agents from claims arising from your breach of these Terms, violation of law or third-party rights, use of our services, content you submit, and interactions with other users or third parties.
11. Dispute Resolution
11.1 Informal Resolution. Contact legal@halp.com.au; allow 30 days; engage in good faith.
11.2 Governing Law. New South Wales, Australia. Exclusive jurisdiction: NSW courts.
11.3 Arbitration (Optional). ADRA rules; single arbitrator agreed by parties; Sydney NSW; each party bears own costs unless otherwise determined.
11.4 Class Action Waiver. Disputes resolved individually; class action rights waived to the extent permitted.
11.5 Injunctive Relief. Either party may seek injunctive or equitable relief for IP infringement, confidentiality breach, prohibited activity, or irreparable harm.
17. Inquiry Flows
17.2 Property Listing Inquiries. When you submit a property listing inquiry: (1) your information is sent directly to the listing agent/developer; (2) HALP does not store, read, or process your inquiry (this applies to property listing enquiry forms — other platform forms including Contact Us, Join Us, and Advertise With Us are handled by HALP per section 17.3); (3) the advertiser becomes responsible for your information; (4) the advertiser's privacy policy governs use of your data; (5) HALP cannot retrieve, modify, or delete inquiries sent to advertisers.
17.3 Platform Inquiry Forms. When you use our platform forms (Contact Us, Join Us, Advertise With Us) we collect and store your information in Pipedrive and ActiveCampaign, with supporting documents in Google Drive. Our Privacy Policy governs this data. We respond and may follow up.
17.4 Acknowledgment. By using any inquiry form you acknowledge property listing inquiries go directly to advertisers (not HALP); the advertiser receives your contact information; you should review advertiser privacy policies; HALP is not responsible for advertiser handling; platform inquiries are managed by HALP per our Privacy Policy.
17.5 Advertiser Obligations. Listing agents and advertisers must handle inquiries in accordance with privacy laws, maintain their own privacy policy, use information only for legitimate business purposes, refrain from spam/harassment, and comply with Australian Consumer Law and fair trading regulations.
12. General Provisions
12.1 Entire Agreement. These Terms and our Privacy Policy constitute the entire agreement. 12.2 Severability. Invalid provisions are limited or removed to the minimum extent necessary; the remainder continues. 12.3 No Waiver. Non-enforcement doesn't waive future enforcement. 12.4 Assignment. You may not assign without our consent; we may assign to affiliates or in a merger/acquisition/sale of assets. 12.7 Third-Party Rights. These Terms do not create rights for third parties unless explicitly stated. 12.8 Notices. We may notify you by email, website posting, or in-app notifications. Legal notices to us: House And Land Packages Pty Ltd, 235 Glen Huntly Road, Elsternwick VIC 3185; legal@halp.com.au. 12.9 Language. English prevails.
13. Special Terms for Specific Services
13.1 Mortgage Calculator. Provides estimates only, not pre-approvals; uses average rates and standard assumptions; may not account for all fees; does not consider your personal situation; not a replacement for professional advice.
13.2 School Zone Data. Aggregated from public government databases; provided "as is"; subject to change without notice; for research only. Zones change frequently — always verify with the relevant state education department, the specific school, and local council planning departments. Enrollment is not guaranteed by living in a catchment zone.
13.3 Property Alerts. By subscribing you consent to email and SMS notifications; frequency depends on market activity, criteria specificity, and new listing availability.
13.4 Home Loan Referrals. We may receive a referral fee or commission; brokers are independent third parties; we do not guarantee loan approval; you are free to use any broker or lender; brokers must be licensed and comply with responsible lending laws.
14. Contact Information
Customer support: support@halp.com.au — 1300 137 406 — Mon–Fri 9am–5pm AEST. Technical: tech@halp.com.au. Business listings: business@halp.com.au. Legal: legal@halp.com.au. Privacy: privacy@halp.com.au. Copyright: copyright@halp.com.au.
16. Definitions
Platform: All HALP websites, mobile applications, and related services. User: Any person or entity that accesses or uses our services. Content: All information, text, images, data, software, and materials on our platforms. Property Provider: Developers, builders, real estate agents, and other entities listing properties. Advertiser: Professionals and businesses advertising in our directory. Personal Information: has the meaning given in the Privacy Act 1988. Listing: Any property advertisement, business directory entry, or content posted on our platforms.
15. Frequently Asked Questions
Q: What is HALP and what does it do? A: HALP operates property discovery and business directory platforms; we facilitate connections and are not a real estate agent, developer, builder, or financial advisor.
Q: Who can use HALP's services? A: At least 18, with authority to enter the agreement; business accounts need ABN/ACN.
Q: What happens when I submit a property inquiry? A: Property listing inquiries go directly to the listing agent/developer/builder; HALP does not store or process them. Inquiries via Contact Us, Join Us, or Advertise With Us are managed by HALP.
Q: How accurate is the property and school zone information? A: From third parties/government; may contain errors or be outdated. Verify with the provider or education department.
Q: How do advertiser subscriptions and payments work? A: AUD, exclusive of GST unless stated; Stripe; auto-renew; pricing may change with 30 days notice.
Q: Can I get a refund if I cancel? A: Cancel anytime before next billing; no refunds for voluntary cancellations or unused time; pro-rata for technical issues; refunds within 14 business days.
Q: What is HALP's liability if something goes wrong? A: Excluded to the max extent permitted; capped at $100 AUD (free) or lesser of $1,000 AUD or 12 months' fees (paid); ACL rights preserved.
Q: What laws govern these Terms? A: NSW, Australia; exclusive NSW jurisdiction; 30-day informal resolution; optional ADRA arbitration in Sydney.
Q: Can HALP change these Terms? A: Yes — updated date, email registered users, prominent notice; effective immediately unless otherwise specified.
Q: How do I contact HALP? A: support@halp.com.au / 1300 137 406 (Mon–Fri 9–5 AEST); legal@halp.com.au; privacy@halp.com.au; copyright@halp.com.au; 235 Glen Huntly Road, Elsternwick VIC 3185.
© 2026 House And Land Packages Pty Ltd. All rights reserved. This document applies across the HALP network of websites. © 2026 House And Land Packages Pty Ltd · ABN 92 631 641 408 · info@northerngeelong.com.au